@mark, you can read about how Response Time is calculated here and you can see plenty of examples of other brewers’ Response Times (and their corresponding scores) in my original post above. There have been no changes to any of that recently. If you’re asking what is the max response time you can have and still score 90% for that particular metric, the answer = 12 hours; although, the majority of breweries on the platform have average Response Time scores >= 95% (6 hours).