We’ve been a steady user of LEx for a couple years and have had nothing but good experiences. However, we recently received a shipment for which the shipping charges were 5X what they ought to be. The seller made no effort to get quotes and paid no attention to the costs, sticking us with a “collect” bill over $2,200 for a shipment for which we found several quotes for under $400. No skin off their nose, since the bill is in our name. And despite LEx policy stating that we are only responsible for standard ground fees, the shipper won’t compensate us for the difference. So we are stuck with this outrageous shipping.
Two questions. One - how can we compel seller to pay? Two - how can we put buyers (the ones who are paying for shipping) in control of shipping?